Success Story of B2B Cross-Border eCommerce Industry

Client Profile

As an innovative, future-focused industry leader, OrientSwiss enjoys a commanding position in the markets they serve.

OrinetSwiss is a Switzerland based leading B2B online marketplace company providing services in Iran, Turkey, Kazakhstan, and China.  Consequently, they are aiming worldwide, quick shipment of materials through the cross-border e-commerce.

After more than 20 years, they continue to meet their customers’ expectations for quality, responsiveness, delivery, consistency, responsibility, and depth of inventory.

The Challenges

Before implementing Odoo, the following challenges are faced by the client company company

  1. Supplier onboarding process is manual.

  2. Customers and suppliers information is on centralized.

  3. Hard to track sales executives overall performance.

  4. The subscription process of the supplier is very time-consuming.

  5. Task are managed through Excel for order processing.

  6. Synchronization with back office is not smooth.

  7. Invoicing process are manual and possibilities for errors.

  8. Multilingual information display on the same page at the same time.

  9. Hard to know when the subscription completed.

The Solutions

We have discussed with various stakeholders of the company in order to derive and implement the Odoo.

  1. Designed the consulting document to explain and be on the same page for implementation.

  2. Implemented API to connect and make sync Odoo with the back office.

  3. Prepared KPIs for a sales executive to see their real-time performance.

  4. Sales managers can access KPIs to track the progress of the team

  5. Create invoice template exactly what they prepare manually.

  6. Task automation based on the sales order is developed.

  7. Automated assignment of tasks created form sales order.

  8. Developed a multilingual interface to see partner data in English, Farsi, Russian at the same time.

  9. Implemented mechanism to inform subscription completion date.

The Impact

  1. Errors tend to zero for invoice preparation.

  2. Customer and suppliers data are 100% sync with the back office.

  3. Sales executive performance boosted and more transparent for the organization.

  4. Boost the renewal order which increases the sale eventually.

  5. Supplier onboarding process is quicker which increase satisfaction.

  6. The solution is in production since last more than 2 years.

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